We're here to help! If you have questions, feedback, or need assistance, please reach out to us.
General Inquiries:
support@vidconvert.comCopyright Issues:
copyright@vidconvert.comPrivacy Concerns:
privacy@vidconvert.comWe typically respond to inquiries within 24-48 hours during business days.
For urgent copyright claims, we aim to respond within 24 hours.
Response times may vary during high volume periods.
Q: Is VidConvert free to use?
A: Yes! Our service is completely free with no hidden charges.
Q: What formats do you support?
A: We support MP3 (audio) and MP4 (video) formats.
Q: Is it legal to download YouTube videos?
A: You should only download content you have permission to use. Please review our Terms of Use and YouTube's Terms of Service.
Q: How long are files stored?
A: Converted files are automatically deleted after 24 hours for privacy and storage optimization.
Q: Why is my download failing?
A: Some videos may be restricted, age-gated, or unavailable in your region. Try a different video or contact support.
To help us assist you better, please include: